When it comes to analyzing contact center effectiveness, managers struggle to choose the most relevant metrics. Here, we review KPIs that measure customer experience and boost contact center performance.
2020-10-20
164224
Serverless architectures make it easy to deploy apps in the cloud. Developers can run the app code without the hassle of deploying and maintaining servers. Cloud providers manage servers for you.
2020-10-20147407
Communications Platforms as a Service (CPaaS) provide tools and services developers can use to add real time voice and video communications to their applications.
2020-10-20143205
The Voximplant Flutter SDK enables developers to embed real-time video call functionality into their Android and iOS apps
2020-10-19149908
Voximplant offers a key-value storage service as a standard feature in its serverless CPaaS platform
2020-10-20136782
Traditionally, companies have used a direct inward dialing service to route calls through an on-premises PBX directly to the internal phone number of an employee. It allows the company to use one physical trunk line to connect multiple employees.
2020-10-14138702
How many times a day do you talk to a computer? We’re not referring to the exasperated exclamation you direct at your laptop when it overheats and crashes. We want you to think about the moments you speak to a device and it actually listens.
2020-10-01359466
To deliver customers text alerts, businesses use communications channels such as SMS and push notifications. In this article, we explain how to use text alerts.
2020-09-29145944
To reinforce customer trust in your business, it is important to regularly communicate with the audience of your brand. SMS messaging is an affordable and quick way to inform customers about all the important news, to promote products and services or simply stay in touch. Here’s why personalized text messaging is a highly effective method of communication.
2020-09-29172505
The WebSocket protocol (commonly referred to as “WebSockets”) enables real time interactive data exchanges between clients and servers, and application-to-application. It is ideal for connecting communications applications to services offered by specialized cloud providers.
2020-09-25152775
Voximplant has released an option for enabling Google Cloud Speech-to-Text (STT) Beta features.
2020-09-24140124
Move faster, serve customers everywhere, without requiring a single line of code
2020-09-14150053
Voximplant now includes a native Deepgram module that connects any Voximplant call to Deepgram’s Voice Agent API for real-time, speech‑to‑speech conversations. You can stream audio from phone numbers, SIP trunks, WhatsApp, or WebRTC into Deepgram’s unified agent environment—combining STT, LLM reasoning, and TTS—and play responses via Voximplant’s serverless runtime with minimal latency.
2025-12-173858
Discover the future of tech at LEAP 2025 in Riyadh! Join Voximplant as we dive into the latest AI innovations, startup ecosystems, and groundbreaking technologies shaping tomorrow. Don’t miss this chance to network, learn, and transform your business.
2025-02-0566292
New Features in Voximplant Kit: Update overview We are constantly working to improve our product to make it easier to use and more effective for you. In this update, we have added several useful features. Here’s what’s new:
2025-02-132662
Learn how a Voice AI Orchestration Platform connects LLMs, STT/TTS, turn‑taking, and telephony (PSTN, SIP, WebRTC) to build reliable real‑time voice agents. See benefits, architecture, and how Voximplant helps.
2025-10-274933
Voximplant now lets developers build full-cascade voice AI pipelines in VoxEngine without sacrificing turn-taking quality.
2026-03-2658
Voximplant now includes a native Cartesia Line / Agents connector that connects any Voximplant call to a Cartesia Line voice agent for real-time, speech-to-speech conversations—over PSTN, SIP, WebRTC, or WhatsApp Business Calling—without building custom media gateways or WebSocket streaming infrastructure.
2026-02-112978
Voximplant has new realtime speech generation for voice AI from Inworld, our latest Voice AI text-to-speech (TTS) partner. Together, we combine state-of-the-art TTS with carrier-grade connectivity so you can build voice agents that sound like your brand, not a generic robot.
2025-12-087594
OpenAI has recently announced GA version of their Realtime API that Voximplant now fully supports
2025-10-1014309
